Looking at a steady increase of tourist arrivals to the country, the Government of Indonesia through the ministry of tourism and creative economy has set new target of tourist arrivals to 9 million by end of 2013. Year on year ended November 2012, the tourist arrivals recorded at 4.8% increase or more than 7,2 million arrivals according to Country Statistic Bureau. The steady increase has given positive impact toward hotel industry in general. Investors have seen huge opportunity to add more ...

The hotel associates development program focus in developing hotelier professional's skills in creating Customer Engagement and Relationship which no longer souless and robotic "customers vs. employees", but rather, focus on "iConnections that Sells" which equalize needs and interests. With equal need of appreciations, recognitions and attentions between servers and those being served, allow hote...

If we are asked to open our very own Hotel Management Company, what would be the critical aspect of services and set of competency that are required by potential investors?

If you are the potential investors yourself, what would become your distinct criterias that you choose to differentiate between hotel management companies available on the market?

Please share your comments.

From a review meeting sometime ago with our management trainees, some interesting topics becomes exciting discussion. Getting perspective from new eyes has always been an excitement.

One point among many was brought up - and actually a very basic one: was the fact they noted there is reluctance on picking up the phone, an incoming call in the working areas. Not sure, why most people think it's just unimportant matter but at least that kind of ignorance was noted by the management traine...

'The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly' (Jim Rohn)'

When we have learning forum for our young (considered potential future) leaders, we ask them what qualification they think are needed to become good leader. Indeed, it is interesting to find out their answer.

So absorbing Mr. Rohn's quote, there are l...

Out of the learning session on Handling Complaint today, interesting concerns upon this issue arise. Name them: Confidence to take action, knowledge required, managing, willingness to learn from mistake , ownership, placing trust, empowering, support. But for my learning surprises, I highlighted the empowering factor. I sense there is reluctancy to do such thing. To empower.

Arguments arise. Good:). I love it when people start reasoning :D. Discussion on why and how such empowerment bec...