Workshop Outline & Target Group:
This workshop provides hotelier professionals with required knowledge in building connections that sells with guests they serve.
Hospitality industry is no doubt a competitive business. While it is true that your property have gained an international name as award-winning property, effort has to be exerted to sustain patronage and attract more guests. This can only be achieved once we have satisfied guest needs and expectations.
This programme is suitable for hotel & restaurant front of the house personnel especially those interact directly with guests on a regular basis
Course Content and Range of the Topic:
Connecting and Failing to Connect
Fulfilling guest's needs and expectations
Realize the importance of connecting with prospects in service industry
Building good connection meant service rendered is in favour of pleasing guests, memorable and creating lasting impression thatcompelling to guests to return again and again.
