Hotel Executive Training & Development Program
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Food & Beverage Skills Training Materials
hotel service
Food and Beverage Operation is the second largest department in the hotel organization. It is a department that cater guest’s needs of food & drinks in a professional, friendly, courteous and memorable manner whilst striving for optimum guest's satisfaction and profitability.
Food & Beverage department consist of the following sections;
· Service Operation
· Bartending Operation
All above are vital and inter-related sections that produce the overall impressions of the entire Food & Beverage Operation. Hi-end Products must come along with Hi-end Quality of Services to sustain patrons and drive fully-engaged customers.
To continuously develop and upgrade your competitive edges and skills within F&B Operations, check out Hotel Associate Service Development latest skills training materials in various scenes.
hotel service
Scene 1: Do I Look Pro?
Scene 2: Do These but NOT Those!
Scene 3: Show Me Around
Scene 4: Hello, Pick My Calls
Scene 5: Safety First!
Scene 6: We’ve Got…
Scene 7: What Kind of Drink is That?
Scene 8: Checkout Our Wine Yard!
Scene 9: Bar Calls!
Scene 10: Here is Your Drink!
Scene 11: Stop! Wash Your Hands
Scene 12: Resto Game Plan
01. Open Me Up
02. Book Me Up
03. Show Me The Way
04. Fold Me Up
05. Keep Me Shiny!
06. Set Me Up!
07. Show Me What You’ve Got!
08. Let Me Get You a Dink
09. Let Me Get You a Meal
10. I’ve Change My Mind!
11. Get Me Cutlery
12. Get Me A Plate
13. Chinese Flows
14. A La Carte Flows
15. Set Meal Flows
16. Pour Me In
17. Carry Me On!
18. Gimme A Tea
19. Gimme A Coffee
20. De-boning a Fish
21. Clear Me Up
22. Keep My Table Clean!
23. Ash-Free!
24. Transport Me Safely!
25. Change My Costume!
26. Pour Me A Beer
27. Show Me Any Wine
28. Open My Wine
29. Pour in My Wine
30. Show Me Champagne & Sparkling
31. Open My Champagne
32. Pour in My Champagne
33. Make Me A Cup of Cappuccino
34. Make Me an Espresso
35. Get Me A Cigar
36. Get Me A Cigarette
37. Close Me Up!
Scene 13: Post Me On!
Scene 14: Cashiering
