Hotel Executive Training & Development Program
Hotel Risks Management - Security Skills Training Materials
Hotel Risks Management and Risk Assessments help Hotels, restaurants, malls and all public facilities retain their customers because safety & security is one of the keys to customer return and patronage. With proper risks management, service providers provide safe and secure hotel for the enjoyment of its customers.
It is require serious and consistent effort not just from the hotel security but all hoteliers within the organisation.
However still, hotel security personnel hold major responsibility in overall security and safety of the hotel thus competency, skills and knowledge of all hotel security personnel is crucial in achieving this goal.
Therefore, hotel safety training maintains your hotel security personnel's competency level and continuously upgrade them with recent hotel security training manuals in various scenes provided by Hotelier - Hotel Training Forum.
Hotel Security Training Manuals provided by Hotel Associate Service, accompanied with professional hotel security guides that help your hotel security performs their duty tactfully and professionally, increase confidence in you, your guests and your brand perception – mail us at [email protected] Now! for further details:
Scene 01. Hotel Security Principles
Scene 02. General Hotel Safety & Security
Scene 03. Use of UHF Radios
Scene 04. Access Control Procedures
- Perimeters
- Entrance Check
- Guest
- Employee
- Visitor/Contractors/Suppliers
Scene 05. Vehicle Safety & Security
Scene 06. Body & Bag Search
Scene 07. Key Control Procedures
Scene 08. CCTV System
Scene 09. Security Patrol
Scene 10. Post Surveillance
Scene 11. Lost & Found Procedures
Scene 12. Investigation
- Lost Report
- Stolen Items
- Theft
- Robbery
Scene 13. Handling Fraud
Scene 14. Detain Suspected Criminal
Scene 15. VIP Protocol
Scene 16. Dealing with Difficult Guest
- Behavioral Issue
- Intoxicated
Scene 17. Room Safety
- Entering Guest Room
- In-room Safe Opening
- Magnetic Door Lock Investigation
Scene 18. Office Safety
- Handling Package/Mails
- Bomb Threat
- Phone Threat
- Bomb Search
- IED
- Vehicle Bomb
Scene 19. Emergency Procedures
- Trapped in the Lift
- Handling Suicide or Death
- Handling Noise Complaint
- Serious Injury/Illness
- Food Poisoning
Scene 20. Incident Reporting
Scene 21. Fire Safety
- Fire Fighting Equipment
- Fire Warden
- Fire Drills
- Close Down Procedures
Scene 22. Natural Disasters
- Tsunami Ready
- Responding to a Flood
- Responding to an Earthquake
Scene 23. Evacuation
- Procedures
- Assembly Points
Scene 24. Security Levels
Scene 25. Civil Unrest
- Strike
- Demonstration
- Riot
Scene 26. Security Management System
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