Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

Hotel Executive Training & Development Program 

 Hotel Executive Training Program

Hotel Housekeeping Terminology

teliad - the marketplace for text links  

HK

:   Abbreviation for Housekeeping Department

ADJOINING ROOMS

:   Two or more rooms grouped side by side and sharing a common entrance door

CONNECTING DOORS

:   Two adjoining rooms accessible to one another by a connecting door between them.

KING BED

:   A guest room bed at PH room that can accommodates two (2) persons and larger than queen bed.

TWIN BED

:   A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.

QUEEN BED

:   A guest room bed at master room suites that can accommodate one (1) persons and larger than single bed.

SINGLE

:   A guest room bed intended for only one person. Indicates a single (1) bed.

DOUBLE BED

:   A type of bed that bigger than a single but smaller than a queen bed.

EXTRA BED

:   A type of bed that can be easily transport to the guest room as guest .Intended for only one person.

COT/ CRIB

:   A baby bed.

FORECAST

:   Daily, weekly, monthly forecast of number of room to be occupied or how many Guests we are expecting to have at a given date. Forecasts come from reservations office.

BOOKED TO CAPACITY

:   Refers to a situation when the hotel has accepted the maximum number of reservations.

MANIFEST

:   List of guest names in details.

C.I.P.

:   Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.

V.I.P.

:   Abbreviation for Very Important Person who has been designed by Management for receiving special service.

NO-SHOW GUEST

:   A guest who does not arrive when accommodation is reserved.

BLOCKED

:   A room that is being held for a certain guest on a certain day.

COMP

:   Refers to a room that is complimentary

ROOM CHANGE

:   When a guest moves from one room to another room.

ROOM STATUS REPORT

:   Report completed to indicate the status of each room, whether vacant, occupied or out of order.

UPDATING

:   To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals.

CHECK – OUT TIME

:   Time designated by the hotel for guest to vacate the rooms at the end of stay.

DUE OUT

:   The day when a room is expected to be vacated.

STAY OVER

:   An occupied room that will not check out at the end of stay.

FRONT OF THE HOUSE

:   Entire public area.

BACK OF THE HOUSE

:   All areas not accessible to guests.

SPOTTING

:  Word used to describe the removal of stains from a limited surface.

GENERAL CLEANING

:   Indicates through cleaning of guest room and bath, done on a periodic basis.

GUEST REQUEST

:   A service or item requested by guest.

OCCUPIED TONIGHT

:   Indicates the number of guest room occupied in the hotel.

HOUSE-USE

:   Guest room allocated and used by Management or company personnel.

KEY CONTROL

:   A security system requiring each staff to account for all keys during working hours.

LINEN ROOM

:   Central area of the Housekeeping Department from which all uniform supplies and linen is issued.

ONE-FOR- ONE EXCHANGE

:   A system whereby a dirty uniform is exchanged for a clean set one-on one basis.

SHELTER CABINET

:   Located on each floor and contains linen necessary to service the guest room.

LOGBOOK

:   A record, being kept and maintained by each Floor Supervisor, in which all calls, requests, and other important information are recorded.

II. ROOM STATUS TERMINOLOGY 

OCC (Occupied                            :    A guest room in which a guest or the guest’s belongings are present.


VAC (Vacant)                                :    A guest room that is ready to be sold to a new guest.


O.O.O. (Out Of Order)                  :    A guest room that is not saleable.


M./U ( Make-up Room)                 :    An occupied guest room which needs to be cleaned, including beds to be made.


T.D.S. (Turndown Service)           :    An evening service performed by a Room boy.


D.N.D. (Do Not Disturb)                :    Abbreviation indicating that the guest does not want his room to be entered nor does he/she want to be disturbed.


D.L. (Double-locked)                     :    The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant must check if the door is double-locked.


R.S. (Refused Service)                  :    Indicates that the guest refuse service.


S.O. (Sleep-Out)                            :    Refers to a guest room that is occupied but not slept in.


C/O (Check-out)                             :     A guest room where guest has departed and room is for cleaning.

hotel terminology

0