Hotel Executive Training & Development Program
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Hotel Housekeeping Terminology
Hotel Housekeeping Terminology
HK
: Abbreviation for Housekeeping Department
ADJOINING ROOMS
: Two or more rooms grouped side by side and sharing a common entrance door
CONNECTING DOORS
: Two adjoining rooms accessible to one another by a connecting door between them.
KING BED
: A guest room bed at PH room that can accommodates two (2) persons and larger than queen bed.
TWIN BED
: A guest room bed at master room suites that can accommodate a maximum of two persons. Indicates two (2) single beds.
QUEEN BED
: A guest room bed at master room suites that can accommodate one (1) persons and larger than single bed.
SINGLE
: A guest room bed intended for only one person. Indicates a single (1) bed.
DOUBLE BED
: A type of bed that bigger than a single but smaller than a queen bed.
EXTRA BED
: A type of bed that can be easily transport to the guest room as guest .Intended for only one person.
COT/ CRIB
: A baby bed.
FORECAST
: Daily, weekly, monthly forecast of number of room to be occupied or how many Guests we are expecting to have at a given date. Forecasts come from reservations office.
BOOKED TO CAPACITY
: Refers to a situation when the hotel has accepted the maximum number of reservations.
MANIFEST
: List of guest names in details.
C.I.P.
: Abbreviation for Commercially Important Person who has been designed by Management for receiving special service. This person has commercial significance to our hotel business.
V.I.P.
: Abbreviation for Very Important Person who has been designed by Management for receiving special service.
NO-SHOW GUEST
: A guest who does not arrive when accommodation is reserved.
BLOCKED
: A room that is being held for a certain guest on a certain day.
COMP
: Refers to a room that is complimentary
ROOM CHANGE
: When a guest moves from one room to another room.
ROOM STATUS REPORT
: Report completed to indicate the status of each room, whether vacant, occupied or out of order.
UPDATING
: To transmit the most accurate status of rooms to the Front Office and Housekeeping terminals.
CHECK – OUT TIME
: Time designated by the hotel for guest to vacate the rooms at the end of stay.
DUE OUT
: The day when a room is expected to be vacated.
STAY OVER
: An occupied room that will not check out at the end of stay.
FRONT OF THE HOUSE
: Entire public area.
BACK OF THE HOUSE
: All areas not accessible to guests.
SPOTTING
: Word used to describe the removal of stains from a limited surface.
GENERAL CLEANING
: Indicates through cleaning of guest room and bath, done on a periodic basis.
GUEST REQUEST
: A service or item requested by guest.
OCCUPIED TONIGHT
: Indicates the number of guest room occupied in the hotel.
HOUSE-USE
: Guest room allocated and used by Management or company personnel.
KEY CONTROL
: A security system requiring each staff to account for all keys during working hours.
LINEN ROOM
: Central area of the Housekeeping Department from which all uniform supplies and linen is issued.
ONE-FOR- ONE EXCHANGE
: A system whereby a dirty uniform is exchanged for a clean set one-on one basis.
SHELTER CABINET
: Located on each floor and contains linen necessary to service the guest room.
LOGBOOK
: A record, being kept and maintained by each Floor Supervisor, in which all calls, requests, and other important information are recorded.
II. ROOM STATUS TERMINOLOGY
OCC (Occupied : A guest room in which a guest or the guest’s belongings are present.
VAC (Vacant) : A guest room that is ready to be sold to a new guest.
O.O.O. (Out Of Order) : A guest room that is not saleable.
M./U ( Make-up Room) : An occupied guest room which needs to be cleaned, including beds to be made.
T.D.S. (Turndown Service) : An evening service performed by a Room boy.
D.N.D. (Do Not Disturb) : Abbreviation indicating that the guest does not want his room to be entered nor does he/she want to be disturbed.
D.L. (Double-locked) : The door of the room is bolted from the inside. Before knocking on any room door, Room Attendant must check if the door is double-locked.
R.S. (Refused Service) : Indicates that the guest refuse service.
S.O. (Sleep-Out) : Refers to a guest room that is occupied but not slept in.
C/O (Check-out) : A guest room where guest has departed and room is for cleaning.
